Prism Cloud Setup and Troubleshooting

Published September 21st, 2026 by Support L2

  This KB will serve as a guide for setting up new stores running PrismCloud, as well as common troubleshooting tips for existing PrismCloud Setups.   Synching Store Settings In previous versions of Prism such as 8.x, it became common practice to fully cycle Prism after making a store side change (printing change, order type configuration change, et

Loke Status Page

Published September 22nd, 2026 by Support L2

If there is an issue with Vocelli customers being unable to to complete orders through Loke, a good starting point is to reference the Loke Status Page to see if there is any technical issues that have been reported lately. This is similar to the down detector for other services such as internet service providers. https://status.loke.global/ If we n